Privacy Policy

When you place an order or create an account with Executive Mochi, we collect:

• Personal Information: Name, email address, phone number, and shipping/billing addresses.
• Payment Information: We do not store payment card details. Payments are processed securely through JazzCash, EasyPaisa, and Raast.
• Order History: Past purchases, preferences, and size memory to improve your experience.
• Device & Usage Data: IP address, browser type, pages visited, and general location (city level). Collected via standard web analytics.

We use your information to:

• Process and fulfill your orders, including shipment and delivery notifications.
• Provide customer support and handle returns or exchanges.
• Send transactional emails/SMS (order confirmation, dispatch, delivery).
• Send promotional communications (only with your consent — you may unsubscribe anytime).
• Improve our website, product offerings, and customer experience.
• Prevent fraud and ensure account security.

We implement industry-standard security measures to protect your data:

• All data is transmitted over SSL/TLS encrypted connections (HTTPS).
• Passwords are hashed using bcrypt — we never store plain-text passwords.
• Payment processing is handled by PCI-DSS compliant payment gateways.
• Access to customer data is restricted to authorized staff only.

We do not sell your personal information to third parties. We only share data with:

• Courier Partners (Leopards, Trax, TCS): Name, phone, and address for delivery.
• Payment Processors: Transaction data for payment verification.
• Analytics Providers: Anonymized usage data to improve our website.

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information via your account settings.
• Deletion: Request deletion of your account and associated data.
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email.

To exercise any of these rights, email us at privacy@executivemochi.pk.